The Tropical Shop | Delivery & Returns
Learn The Tropical Shop's delivery, return, and refund policy
What items are eligible to be returned or exchanged?
Items should be returned in their original condition. Items not in this condition will not be accepted. Items which are damaged or defective may be returned at any time. Final sale items cannot be returned or exchanged.
How much is the return shipping fee for online purchases?
Shipping fees will be dependent on the courier used.
How can I receive a refund for my order?
Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase.
How can I receive a refund?
Gifts returned with gift receipt (invoice) will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt (invoice) will receive a merchandise certificate by mail in the amount of the current selling price.
Can online items be returned in a store?
Yes, except for items marked "Mail Only".
Can store items be returned online?
No, unfortunately. You may return to the store where you purchased your items to see if we can resolve the issue.
Are there limitations on returning specific merchandise?
Merchandise must be returned within 10 days of delivery with its original tags in place
Extended holiday returns policy
Items purchased online or in stores between Nov 1st and Dec 24th may be returned by Jan 15th, or 45 days after purchase, whichever is later. For those online items returned by mail, these must be received at our facility by Jan 15th, or 45 days after purchase, whichever is later. Please allow 5-7 days for return mail. Proof of purchase is required.